Privacy Policy

At Althea, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect the data you provide when using our platform. By accessing or using our website and services, you agree to the terms outlined in this privacy policy.

1. Information We Collect

We collect two types of information:

Personal Information: This includes data you provide when registering for an account, making appointments, or interacting with healthcare professionals. Personal information may include your name, email address, phone number, medical history, gender preference, and other relevant health details.
Usage Data: This includes information about how you access and use the platform, such as IP addresses, browser type, operating system, pages visited, and the times and dates you interact with the site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our platform and services.
To facilitate communication with healthcare professionals.
To personalize your experience on the website and improve user engagement.
To ensure the quality and safety of care provided by professionals on the platform.
To analyze usage trends and improve the functionality of our site.

3. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

Healthcare Professionals: Your information may be shared with healthcare professionals when you initiate communication with them for the purpose of providing healthcare services.
Legal Requirements: If required by law, we may disclose your information to comply with a legal obligation, such as a court order or government request.
Sharing To Other Users: Your information and personal chats with healthcare professionals will only be shared if you allow it. Otherwise, chats to healthcare professionals at Althea will be kept entirely private.

4. Data Security

We take the protection of your data seriously and use industry-standard security measures to safeguard your personal information. This includes encryption, secure servers, and access control mechanisms. However, no method of data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you wish to delete your account or personal information, you can contact us, and we will take the necessary steps to delete your data in accordance with applicable laws.

6. Your Privacy Choices

Access and Update: You can access and update your personal information through your account settings.
Data Deletion: You can request that we delete your account and any associated data by contacting us.

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze site usage. You can control cookie settings through your browser’s privacy settings. However, disabling cookies may affect some functionality of the platform.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. Please review the policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this privacy policy or your data, please contact us!